Understand
Before deciding what to build, we learn how the work actually gets done. We measure where things stand today and agree the KPIs this software should move.
Services
Apps and integrations for LINE, Shopify, Zendesk and more
LINE Mini Apps, Shopify, Zendesk, Salesforce, Smaregi, Square and Microsoft Teams. We build apps that run on the platforms you already use, and the integrations that connect them to your other systems. We start by understanding how your work flows, and stay through release, operation and improvement.
Who this is for
- You want membership cards, reservations or mobile ordering inside LINE
- You move Shopify or Smaregi data into your core systems or accounting by hand
- You want Zendesk support to be faster by connecting it to your other systems
- Salesforce never took hold, and people still enter the same data twice
- You want approvals and notifications to happen inside Microsoft Teams
- Off-the-shelf apps don't fit, and you need something built around your work
Common problems
Off-the-shelf apps don't fit the work
Combining apps from the store still leaves manual steps, because none of them match how your team actually works.
The same data is entered twice
CSV files move between e-commerce, POS, CRM and accounting, and the effort and errors never go away.
Authentication and review get in the way
Nobody in-house knows OAuth and webhooks well, or how each platform's review and policies work.
Nobody can fix the old integration
An integration someone built years ago has stopped working, and nobody knows how it was put together.
What we deliver
LINE Mini Apps
Membership cards, mobile ordering, reservations and stamp cards. We build with LIFF, prepare for LY Corporation's review and run the app after release.
Shopify apps and integrations
Custom apps, and integrations that move orders, stock and customer data to and from your core systems and POS.
Zendesk apps and integrations
Apps that run in the ticket view, integrations with your other systems and AI-driven automation. We can also run your support for you.
Salesforce integration and customization
Data integration with other systems, customized screens and processes, and help getting your team to use it.
Smaregi and Square integrations
Connecting POS sales, stock and member data with e-commerce, core and accounting systems. As an electronic receipt company, store data is home ground for us.
Microsoft Teams apps
Tabs, bots and message extensions. We build and run our own task management SaaS on Teams, AB.
How we work
From understanding your work to making the software stick and improving it — eight steps, with AI at every one. Hire us for all of it, or just the step you need.
Build
We build in short cycles and check each one against real work early, so the budget goes into what actually matters.
Grow
Software only creates value once it's in use. We make it stick, measure what changed, and keep improving — until your own team can run it.
Why work with us
KPIs before code
We agree what success looks like before we start, and check it in numbers after launch.
Product people, not order-takers
We build, ship and run our own products, so we think like the owner — and we'll push back on features that won't pay off.
Deep in your business
We learn how the work really happens before deciding what to build — including whether to build at all.
In use, running smoothly
Rollout, training, maintenance and improvement are part of the job. Software nobody uses creates nothing.
You're never locked in
We leave the know-how with your team. Keep us on, or take it over — your choice.
How we measure the result
When work gets faster, the time saved is quickly filled by other work — and unless someone measures it, the value the software created simply disappears. So we measure the same process before and after, and you can see exactly what changed.
- Time spent entering and copying data by hand
- Number of input errors and data mismatches
- App usage, such as member sign-ups and repeat rate
- Handling time per order, reservation or support ticket
FOR ENGINEERS
For engineers
Whatever the platform, the skeleton of an app or integration is much the same. We settle these points at the start of the design.
Authentication and permissions
How tokens are obtained, refreshed and revoked with OAuth 2.0 and OpenID Connect, and the smallest set of scopes that does the job. Tokens are encrypted and kept on the server, never handed to the browser.
Webhooks and data consistency
Signature verification, idempotent handling of events delivered more than once, a design that survives events arriving out of order, and retries with a record of every failure.
Rate limits and API changes
Queues and retries that respect each API's rate limits. We pin the API versions we use and track deprecations.
Platform review and policies
Where publishing requires review, as with LINE Mini Apps and Shopify apps, the requirements go into the design from day one.
Technology
Mostly C# and ASP.NET Core on Azure (App Service, Functions, SQL Database and more) on the server side, plus Node.js and each platform's SDKs where the platform recommends them.
How we use AI
AI speeds up design, implementation and testing, which keeps time and cost down. People review the code AI writes, and only code that passes its tests is released.
Deliverables and handover
- All source code, which can live in your own Git repository
- Design documents, integration specifications and runbooks
- Test code and test results
- Production configuration, which can be built in your own cloud account
- Training, if your team takes over operation
First step and contract options
Start by telling us which systems you want to connect and how the work flows today. From there we begin in one of two ways.
Integration and app design review
We map your work and data flows, the APIs involved and each platform's constraints, then give you a proposed architecture with a rough cost and timeline.
Build small and try it
We build the integration or screen with the biggest payoff first, check it in real work, then expand.
Contract options
Fixed-scope contracts that deliver an agreed scope, or time-and-materials engagements where we work as part of your team. We do both.
Specific services
Frequently asked questions
Can you work with a platform that isn't listed here?
If the platform has a public API, usually yes. Tell us what you need.
Can we hire you just to maintain or fix an integration someone else built?
Yes. We first work out how it is built and document it, then take it over.
Do we own the source code?
Yes. We hand over the source code in a form you can use and change yourselves. The details are agreed in the contract.