Handle employee relations cases, investigations, accommodations, grievances, documents, and resolution history. Start with one department, hiring group, job family, manager cohort, or employee lifecycle step, then expand as the people process becomes clearer.
KEY POINTS
CHALLENGES
CAPABILITIES
We design the operational capability behind the screens, not only a list of surface-level features.
Keep HR case management and employee relations tied to the employee, role, team, evidence, dates, and decision history behind the process.
Turn HR and talent work into repeatable flows that do not depend on memory or scattered messages.
Connect HR execution with planning, finance, operations, learning, recruiting, and collaboration tools.
SOLUTION ARCHITECTURE
The final architecture depends on your requirements, but it includes data, integrations, security, and operations as well as user-facing screens.
Screens can support HR operations, recruiters, managers, employees, executives, finance, legal, IT, and external partners.
Rules can reflect departments, regions, employment types, job families, policies, sensitive data, and approval authority.
The model supports reporting, audit, manager enablement, HR service quality, and future system integration.
Important integrations include monitoring, retries, reconciliation, permission mapping, and export controls.
SSO, role-based access, sensitive field permissions, audit logs, backups, data retention, deployment, and support flow are considered.
BUILD APPROACH
We choose between custom development, platform extension, and hybrid architecture based on speed, flexibility, ownership, and operating cost.
Build focused screens, workflow, people data model, reporting, and administration around the talent process.
Best forTeams with unique hiring, development, performance, workforce planning, or employee-relations workflows.
Extend HRIS, ATS, LMS, Microsoft Power Platform, Teams, SharePoint, Google Workspace, or BI tools.
Best forTeams that want to keep familiar systems while adding workflow, visibility, and automation.
Keep source HR systems in place while adding custom dashboards, portals, manager workflows, and integrations.
Best forProcesses spanning HR, managers, employees, finance, legal, IT, and external partners.
PLATFORM INTEGRATIONS
These are possible platform choices, not a required stack. We select only what fits your existing environment and operating model.
Connect HR case management and employee relations with core employee, organization, position, and lifecycle data.
Connect recruiting, hiring, onboarding, or employee data needed for HR case management and employee relations.
Sync employee profiles, documents, approvals, and status updates for HR case management and employee relations.
Connect documents, lists, forms, approvals, and employee portals for HR case management and employee relations.
Notify HR, managers, employees, reviewers, and IT when tasks, approvals, or risks need attention.
Connect calendars, documents, forms, groups, and shared drives for people-process workflows.
Use identity, groups, access status, and account lifecycle signals safely in HR workflows.
Manage offer letters, policy acknowledgements, compensation letters, consent, and employee documents.
Create dashboards for headcount, hiring, retention, engagement, skills, performance, cost, and risk.
Connect payroll, cost center, compensation, benefits, and approval data where appropriate.
USE CASES
CORE MODULES
WORKFLOW
Capture employee relations case record through forms, HRIS sync, calendar events, documents, imports, integrations, or manager updates.
Route work by employee, role, department, location, manager, lifecycle stage, urgency, risk, or policy requirement.
Review information, request missing context, approve decisions, notify stakeholders, and record the outcome.
Use accumulated people data to improve retention, capability building, fairness, workforce planning, and employee experience.
OUTCOMES
RELATED SYSTEMS
LET'S BUILD
Use this idea as a starting point to define the right features and priorities.
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