Make your Zendesk operations smarter.

AI × Automation × Multilingual teams that elevate both efficiency and customer satisfaction.

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Are you facing these Zendesk challenges?

Operations depend on individuals, and there’s no time for analysis or improvement. Multilingual support is overwhelming. We solve these challenges for you.

Complex setup and difficult management
No multilingual support structure
Lack of analytics or improvement processes
Limited automation or AI utilization

Why companies choose ReceiptRoller

1. A team that designs Zendesk — not just uses it

From views, macros, and triggers to Flow Builder and API integrations — we design and optimize your entire Zendesk environment. Beyond operations, we redesign workflows to elevate the customer experience itself.

2. AI × Automation to free human time

Using OpenAI API and Webhooks, we automate ticket classification, summarization, and draft responses. Let AI handle routine tasks while your team focuses on human value.

3. Global multilingual CS + Quality assurance training

We support Japanese, English, Korean, and Chinese by default. Every team member completes internal training based on official Zendesk specifications to ensure consistent global quality.

4. Data-driven operations and visual reports

Integrating Zendesk Explore with Power BI, we visualize SLA, CSAT, and response times in real time. AI summarizes reports and generates monthly improvement insights automatically.

Our quality is proven by numbers.

We visualize all performance metrics — from CSAT to AI usage rates and multilingual quality. See an actual report sample below.

View sample report

Security and management system

1. Access control via SSO and VPN

All agents access Zendesk through corporate VPN and SSO (Single Sign-On). Personal or public network access is blocked, ensuring minimum privilege operations.

2. Device management and data protection

Using MDM (Mobile Device Management), only registered, encrypted devices are allowed. Local storage and screenshots are disabled — all work data is securely processed in the cloud.

3. NDA and compliance enforcement

All staff sign NDAs and follow internal security and data handling policies. Access logs are continuously monitored and auditable at any time.

4. Regular training and external reviews

We conduct periodic security and privacy protection training and hold annual external security and vulnerability audits to stay ahead of threats.

* ReceiptRoller adopts a zero-trust architecture and uses TrustDesk, combining SSO, VPN, MDM, and audit logs to provide multilayered protection for Zendesk operations.

Comparison with Other Providers

Category Typical BPO Firms Freelance CS ReceiptRoller
Zendesk Expertise Basic operational level Partial and experience-based Comprehensive expertise from structure and automation to APIs — full design and operation support
AI / Automation Usage None None Built-in ChatGPT, Webhook workflows, and automatic summarization
Multilingual Support Mostly English only Depends on individual Unlimited multilingual support (Japanese, English, Asian, and European languages)
Training & Quality Control Depends on individuals Almost none Company-wide QA reviews and internal Zendesk-certified training
Reporting & Improvement Manual Excel reports None Automated AI-generated BI dashboards and Zendesk Explore integration
Operation Structure Large-scale, instruction-based Solo, high risk Dedicated team, same-day improvements, fully remote
Extensibility (API Integration) Limited Almost none Integrated with major tools like Slack, Teams, Salesforce, and Shopify
Cost Structure Fixed contracts, long-term commitment Per-project basis Monthly subscription with flexible scalable hours

* ReceiptRoller optimizes Zendesk operations globally through the synergy of people, technology, and multilingual expertise.

Plans and Pricing

Lite

¥100,000 / month

  • Initial Zendesk setup, macros and trigger configuration
  • Weekly reports and review meetings
  • Basic multilingual support (Japanese + one optional language)
  • 20 hours / month

Standard

¥250,000 / month

  • Full operations outsourcing with KPI reporting and improvement suggestions
  • AI-assisted draft replies
  • Multilingual support (e.g., Japanese / English / Korean / Chinese)
  • 50 hours / month

Dedicated

¥480,000 / month

  • Dedicated Zendesk optimization and management
  • AI automation and workflow trigger proposals
  • Multilingual and multi-regional team setup
  • 100 hours / month

Enterprise

¥800,000+ / month

  • Centralized Zendesk operations across multiple brands and regions
  • AI integration, BI analysis, and automatic translation system setup
  • Fully aligned with global CS strategy
  • 160 hours / month (custom configuration)

* All plans include multilingual support. Language combinations can be customized according to your needs.

Take your Zendesk operations to the next level.

Enhance your customer support with AI, automation, and multilingual service. Start with a free consultation.

Request free consultation