We are looking for leaders to guide Zendesk operations.
Manage global CS teams remotely.Take your Zendesk expertise to the next stage of your career.
Go to Application FormPosition Overview
This position supports the growth and quality of CS teams through Zendesk operations and leadership.
- Position: Zendesk Team Manager
- Employment Type: Full-time / Contract (Fully Remote)
- Location: Remote (Japan or Overseas)
- Annual Salary: ¥4,000,000–¥6,000,000 (based on experience and skills)
- Working Hours: 30–40 hrs/week (Flexible schedule)
- Trial Period: 3 months (same conditions)
Main Responsibilities
- Optimize and improve Zendesk configuration (macros, triggers, workflows)
- Manage and train agent teams (Japanese and multilingual)
- Monitor and review support quality
- Analyze CS reports (Zendesk Explore / BI) and propose improvements
- Communicate with client companies and support issue resolution
Requirements & Benefits
Required Skills & Experience
- 1+ years of experience managing or operating Zendesk or other CRM tools
- Experience as a team leader or supervisor
- Basic English communication skills for daily work
Preferred Skills & Experience
- Holder of Zendesk Certification(s)
- Understanding of automation and API integrations (Webhook, API, etc.)
- Experience managing multilingual CS teams
Compensation & Benefits
- Fully remote work (with home-office allowance)
- Social insurance and paid leave coverage
- Training programs and external course support
- Performance-based incentive system
No Open Positions Right Now
Our CS team is currently at full capacity.Leave your details below and we'll email you as soon as new positions open.