Connect with the world through Zendesk support — from your home.

Join a global customer support team from the comfort of your home.Use your language skills to work flexibly and meaningfully.

Go to Application Form

Job Overview

Work from home using Zendesk to help customers via email and chat.

Position: Zendesk Customer Support Agent
Employment Type: Freelance / Part-Time (Fully Remote)
Location: Remote — available to applicants worldwide
Compensation: From ¥1,860 per hour (based on experience and skill level)
Working Hours: 10–30 hours per week / flexible schedule
Trial Period: 1 month (same conditions)

Main Responsibilities

Provide customer support via email and chat using Zendesk
Respond using FAQs, macros, and templates
Accurately record communication and ticket history
Provide multilingual support (Japanese / English / others)
Propose improvements to enhance customer satisfaction

Requirements & Preferred Skills

Basic Requirements

Basic PC operation and business email skills
Ability to work at least 10 hours per week consistently
Quiet and stable work environment at home

Preferred Skills & Experience

Experience with Zendesk or other support tools
Bilingual (Japanese / English) or other language experience
Customer support or call center experience

Training & Support

Full Zendesk operation and quality training provided
Manuals and video guides available
Mentoring by senior support agents

Application Form

Please fill out the form below and submit.Your information will only be used for recruitment purposes.

Bring your language skills and empathy to global support.

Start a new remote work style with Zendesk — wherever you are.

Go to Application Form