Speak to the world, work with the world.

Build the power to “convey” and “understand” across languages—
focusing on English, Korean, and Chinese for real-world customer support.

Multilingual Learning Support

Programs designed to strengthen language skills directly applicable to customer support work.

Language you can actually use in customer support.

The Multilingual Learning Support program goes beyond ordinary language courses.
It focuses on expressions and communication skills required in real CS operations using tools such as Zendesk, email, and chat.

Learn the words that build trust—apology, empathy, and proposal expressions.
Our program also supports certification preparation such as TOEIC, IELTS, HSK, and TOPIK to help you achieve both skill growth and measurable results.

Languages You Can Learn

Learn the three most useful languages for global CS—English, Korean, and Chinese—through practical use, cultural understanding, and AI tools.

English for CS Professionals

In global customer support, “Polite English” and “Empathy” are essential. This course covers everything from Zendesk response templates to advanced troubleshooting dialogues.

Main Topics
  • Designing tone and politeness in communication
  • Practice writing apology and complaint-handling emails
  • Balancing empathy and logic in English
  • Comparing AI-translated and human-like expressions
Goal

Become capable of handling Zendesk communication and writing reports in English. Target TOEIC 800+ level.

Korean for CS Professionals

In Korean CS, the use of honorifics and polite speech requires careful nuance.
This course teaches how to communicate sensitively and build trust while understanding Korean culture and communication styles.

Main Topics
  • Proper use of formal and business Korean
  • Practice real-world cases: complaints, delays, refunds
  • Role-play sessions with native instructors (chat & voice)
  • TOPIK preparation: intermediate to advanced grammar and reading
Goal

Achieve fluent email and chat handling in Korean (TOPIK Level 4–5).

Chinese for CS Professionals

Effective Chinese CS communication requires understanding cultural nuances as well as language skills.
This course covers both Simplified and Traditional Chinese, enhancing your ability to communicate naturally through documents, chat, and voice.

Main Topics
  • Correct use of honorifics and apology expressions
  • Comparing and refining translation accuracy (DeepL, Baidu, GPT)
  • Case studies on complaints, refunds, and product inquiries
  • Practical exercises in mixed Simplified/Traditional environments
Goal

Reach HSK Level 5 communication ability and master professional, natural business expressions.

Practical Expressions

Learn expressions actually used in Zendesk and customer support emails through case studies.

Global Environment

Work with international CS teams while developing intercultural communication skills.

Certification Support

Receive support for TOEIC, IELTS, HSK, and TOPIK exams to officially validate your skills.

Your words can become bridges to the world.

Grow both your CS expertise and language ability with ReceiptRoller’s Multilingual Learning Support.

Learn While You Work